Table of Content
Who controls your data
The operator of the website is the Data Controller responsible for your personal information. For any questions or to exercise your rights, contact our Data Protection Officer at [email protected] or customer support at [email protected].
What data we collect
- Information you give us: email, full name, date of birth, phone number, address, username, and (when required) ID documents, proof of address, source of funds/wealth, and payment details.
- Financial data: bank/card details or payment-method information needed for deposits and withdrawals.
- Automatic data: IP address, device type, operating system, browser data, location, and how you use the site (pages visited, time spent, clicks, etc.) via cookies and similar tools.
- Data from third parties: information from fraud-prevention agencies, credit-reference bodies, public databases, and regulatory authorities to verify identity and meet legal obligations.
Why we process your data (and our legal basis)
We only process data when we have a lawful reason:
- To fulfil our contract with you (create and manage your account, process payments, let you play).
- To comply with legal obligations (age verification, KYC, anti-money laundering, responsible-gaming rules).
- For our legitimate interests (fraud prevention, improving services, network security, marketing – unless your rights override these interests).
- With your consent (direct marketing, personalised offers, non-essential cookies).
How we may share your data
We share only what is necessary and always under strict confidentiality:
- With payment providers and banks to handle transactions.
- With identity-verification and fraud-prevention services.
- With game suppliers, analytics and marketing partners.
- With regulators, law-enforcement or courts when required by law.
- In case of merger, sale or restructuring of the company.
We never sell your personal data for marketing purposes.
How long we keep your data
We retain your information while your account is active and for as long as required by gambling, AML and tax laws (usually several years after account closure). Once no longer needed, data is securely deleted or anonymised.
Your rights
Under GDPR and applicable laws you can:
- Access your data
- Correct inaccurate data
- Request deletion or restriction of processing
- Object to processing (especially marketing)
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a supervisory authority
Contact [email protected] or [email protected] to exercise these rights.
Cookies & tracking
We use essential cookies (required for the site to work) and optional cookies (analytics, marketing). You can manage preferences via the cookie banner or your browser settings.
Data security & international transfers
We use strong technical and organisational measures to protect your information. Data may be processed outside the EU/EEA, but only with approved safeguards (Standard Contractual Clauses or adequacy decisions).
Changes to this notice
We may update this Privacy Notice. The latest version is always available on the website. Continued use of Romibet Casino after changes means you accept the updated terms.